สำหรับผู้ที่สนใจอยากจะทำงานที่ประเทศมาเลเซีย กับบริษัท Convergys ซึ่งเป็น sub-contactor ของ Microsoft เชิญสมัครได้ครับ (ต้องเป้นคนที่ใช้ภาษาอังกฤษได้ดีมาก)
สำหรับผู้ที่สนใจรบกวนส่ง resume (ภาษาอังกฤษ) มาที่
v-26thak@mssupport.microsoft.comสำหรับรายละเอียดงานมี ดังนี้ครับ
เงินเดือน อยู่ระหว่าง 30k - 40k
Responsibilities
• Answers incoming calls, faxes, postal mail and emails relating to the program supported • Provides information about the programs supported to enable customers to access the programs and the associated
benefits • Identifies customer requirements and ensures they are answered or routed through the appropriate support area • Manages customer escalations and ensures that these are answered, tracked and escalated as required. Escalates
issues outside of service boundaries when a resolution is unable to be confirmed • Ensures that activities and tasks required are performed and or documented in Microsoft tools where provided • Follows correct processes and procedures for changes in Microsoft supplied tools as required • Performs all procedures accurately, including following Microsoft documented call flows, work processes, data entry
requirements, and complaint management processes. • Provide call backs and or call downs to subscribers and partners as required • Demonstrates a strong customer service orientation and takes responsibility to ensure customers are satisfied.
Requirements
■Candidate must possess at least a Primary/Secondary School/SPM/"O" Level, Master's Degree, any field.
■At least 1 year(s) of working experience in a call centre is required for this position
■Excellent communication skills in Thai
■Able to write and type in Thai
■Good time management skills
■Service oriented
■Demonstrates problem solving skills
■Able to work in Bandar Utama
■6 Full-Time position(s) available.